Where we ship
We ship within the contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, PO boxes and APO/FPO/DPO addresses. Orders placed from outside our delivery area cannot be fulfilled.
Orders are dispatched from Memphis, Tennessee, United States. We do not ship internationally and we do not offer store pickup.
Shipping cost
Free shipping on every order within the contiguous United States. The shipping charge shown at checkout is the final shipping charge; it does not change after you pay.
Handling and transit time
- Handling time: 1-2 business days after your order is placed.
- Carrier transit time: 3-7 business days once the parcel is in the carrier's network.
- Estimated total delivery window: 4-9 business days.
- Order cutoff: orders placed after 12:00 PM Central Time begin processing the next business day.
- Operating days: Monday to Friday, excluding U.S. federal holidays.
Carriers: UPS, FedEx and regional freight partners. These times are estimates based on our fulfilment arrangements and are not a guarantee of a delivery date. Severe weather, peak season and carrier disruptions can add time.
Large and bulky items
Large items such as gazebos, pergolas and multi-seat sets ship by freight carrier and require a delivery appointment.
Freight deliveries are curbside unless arranged otherwise. Someone will need to be available to accept the delivery. Please tell us before ordering if access is restricted, or if the delivery requires a lift-gate, a narrow lane or a scheduled appointment.
Tracking and split shipments
Tracking information is emailed to you when your order is dispatched. An order containing several items may be sent in more than one parcel, and parcels can arrive on different days. Each parcel is tracked separately.
Delays
If a delay means your order will not arrive within the estimated window, we will contact you with a revised date. You may then agree to the new date or cancel the order for a full refund. This reflects our obligations under the FTC's Mail, Internet, or Telephone Order Merchandise Rule.
Address corrections and failed delivery
Please check your delivery address before you order. If an address needs correcting after dispatch, contact us immediately; carriers cannot always redirect a parcel. Where a delivery fails because the address was incorrect, incomplete, inaccessible or because nobody was available to receive the goods, return shipping and any re-delivery charge may be deducted from the refund.
Loss and damage in transit
Inspect your delivery on arrival and photograph any damage, including the packaging, before assembly. Report damage, shortages or an incorrect item to support@patiostyleco.com within 7 days of delivery so we can file a carrier claim on your behalf. Keep the packaging until the issue is resolved.
Returns and duties
Return arrangements, including who pays return shipping, are set out in our Returns, Refunds & Cancellations policy. Returns go to 3515 Kings Arms St, Memphis, TN 38115, United States. We ship only within the United States, so no import duties or customs charges arise on our deliveries.
Contact
Monday to Friday, 9:00 AM - 5:00 PM Central Time, replying within 1 business day. Email support@patiostyleco.com or call +1 (626) 988-9951.