Non-defective returns
You may request a return of an unused item within 30 days of the date of delivery. Tell us first by emailing support@patiostyleco.com with your order reference and the reason for the return.
A return must be authorised by our support team before the item is sent back. Once authorised, send the item back within 14 days. Items sent back without authorisation may not be accepted.
Condition requirements
To be accepted, a returned item must be:
- In resalable condition: unused, in the original packaging, with all hardware and parts included.
- Free from assembly marks, dirt, pet hair, smoke or outdoor exposure.
- Returned with all parts, fittings, tools and documentation supplied with it.
- Packed in its original packaging, or packaging that protects it to the same standard.
We inspect returns on arrival. If an item comes back damaged or incomplete because it was not packed properly, the value of the loss may be deducted from the refund.
Who pays return shipping
- Change of mind, wrong choice or no longer needed: return shipping is paid by the customer, for change-of-mind returns. You choose the carrier and return the item to the address below.
- Damaged, defective or incorrect item: Patio Style Co. covers the return shipping and we will tell you how to send it back.
- Failed delivery caused by an incorrect or incomplete address, or because nobody could receive the goods: the customer is responsible for the return shipping cost.
Return address: Patio Style Co., 3515 Kings Arms St, Memphis, TN 38115, United States.
Large items
If a large item cannot reasonably be sent back through a parcel carrier, contact us first and we will arrange a freight pickup. For change-of-mind returns of freight items, the return freight cost is the customer's responsibility and we will confirm the amount before arranging the pickup.
Exchanges
We do not run a separate exchange process. Return the item for a refund and place a new order for the item you want. This is faster than waiting for an exchange to be processed, and it keeps your refund on the standard timeline.
Restocking fees
There is no restocking fee. We do not deduct any fee from a refund beyond the shipping costs described above and any loss in value caused by the condition of the returned item.
Original shipping charges
Shipping to you is free within the contiguous United States, so there is no original shipping charge to refund. Where you chose to pay an additional charge, that charge is not refunded for a change-of-mind return.
Cancelling an order
You may cancel free of charge at any time before your order is dispatched. Email support@patiostyleco.com as soon as possible; orders are often picked quickly. Once an order has been dispatched it can no longer be cancelled, and the return process above applies instead.
Refunds
- Method: refunds are issued to the original payment method.
- Our processing time: 5 business days after the returned item is received and inspected.
- Bank processing: Banks and card issuers may take an additional 5-10 business days to post the credit.
We refund the price you paid for the returned item. We will tell you by email when the refund has been issued. If you have not received it after the periods above, contact us before raising a dispute with your bank.
Where the law gives you more
Nothing in this policy reduces any right you have under applicable law, including rights relating to goods that are faulty, not as described or not fit for purpose. Where those rights give you more than this policy does, those rights apply.
Contact
Monday to Friday, 9:00 AM - 5:00 PM Central Time, replying within 1 business day. Email support@patiostyleco.com or call +1 (626) 988-9951. You can also send us a message.