Who we are
Patio Style Co. is a sole proprietorship established in the United States, with its business address at 3515 Kings Arms St, Memphis, TN 38115, United States. We are the operator of patiostyleco.com and we are responsible for the personal information described in this policy.
Questions about this policy, or a request relating to your personal information, can be sent to support@patiostyleco.com or +1 (626) 988-9951.
Information we collect
We collect the following categories of information:
- Information you give us: your name, email address, telephone number, delivery address and the content of messages you send through our contact form or by email.
- Order information: the products you order, order totals, delivery details and order status. These are recorded when you place an order.
- Cart information stored in your browser: the items in your shopping cart are held in your own browser's local storage so the cart survives a page reload. This information stays on your device until you clear it.
We do not collect payment card numbers on this website, and we do not store them on our servers. When online card payment is enabled, card details will be entered directly with our payment processor, which receives them under its own privacy terms.
Why we use it
- To process and fulfil orders, including dispatch, delivery and tracking.
- To answer enquiries sent to our support team.
- To handle returns, refunds and warranty questions.
- To keep records required for tax, accounting and legal purposes.
- To keep the website secure and to prevent fraudulent or abusive use.
We do not use your information for advertising, and we do not build advertising profiles from your activity on this site.
Who we share it with
We share personal information only with the service providers needed to run the store, and only as much as they need to do their job:
- Delivery carriers, who receive the name, delivery address and order contents needed to deliver your parcel.
- Our payment processor, once card checkout is enabled, to authorise and settle payment.
- Our email and hosting providers, which store correspondence and operate the website.
- Professional advisers or authorities where we are legally required to disclose information.
We do not sell personal information, and we do not share it for cross-context behavioural advertising.
How long we keep it
Order and transaction records are kept for as long as needed to service the order and to meet tax and accounting obligations. Support correspondence is kept for up to two years so we can follow up on an earlier enquiry. Cart information in your browser stays until you clear your browser storage.
How we protect it
This website is served over HTTPS. Access to customer and order information is limited to the people who need it to run the store. Card payment details are handled by our payment processor and never pass through or rest on our own servers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your rights and choices
Depending on the state you live in, you may have the right to know what personal information we hold about you, to request a copy, to ask us to correct it, to ask us to delete it, and to opt out of the sale or sharing of personal information. We do not sell or share personal information as those terms are commonly defined in state privacy law.
To make a request, email support@patiostyleco.com. We will confirm receipt and respond within the period required by applicable law. We may need to verify your identity before acting on a request. You may use an authorised agent to make a request on your behalf.
We honour Global Privacy Control (GPC) signals where applicable. Because we do not sell or share personal information, a GPC signal does not change how we handle your data, but we will not treat you differently for sending one.
Children
This store is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, contact us and we will delete it.
Changes to this policy
If we change how we handle personal information, we will update this page and change the date shown at the top.