Frequently asked questions

We ship free of charge to the contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, PO boxes and APO/FPO/DPO addresses. Orders are dispatched from Memphis, Tennessee, United States.

Handling takes 1-2 business days after your order is placed. Carrier transit then takes 3-7 business days. The estimated total delivery window is 4-9 business days. Orders placed after 12:00 PM Central Time begin processing the next business day.

Large items such as gazebos, pergolas and multi-seat sets ship by freight carrier and require a delivery appointment.

Yes. You can request a return within 30 days of the date of delivery. The item must be unused, in the original packaging, with all hardware and parts included. A return must be authorised by our support team before the item is sent back. Return shipping is paid by the customer, for change-of-mind returns. There is no restocking fee.

Contact us with photographs of the item and its packaging as soon as possible. For damaged, defective or incorrect items, Patio Style Co. covers the return shipping.

Sales tax is calculated at checkout based on the delivery address and applicable state and local law. Product prices shown exclude sales tax.

You can cancel free of charge at any time before your order is dispatched. Once it has shipped, the return process applies.

Email support@patiostyleco.com or call +1 (626) 988-9951. Our hours are monday to friday, 9:00 am - 5:00 pm central time, and we reply within 1 business day. Our address is 3515 Kings Arms St, Memphis, TN 38115, United States.

No. We are a retailer. Each item is manufactured by its own manufacturer and is listed under its own name, model and specifications. We do not relabel products as our own brand.

Tracking details are sent by email when your order is dispatched. If you have not received tracking or need an update, email support@patiostyleco.com with your order reference and we will confirm the status.